Rental Plan

Time to go digital with the new Crave Rolling Rental Plan!

The new Crave Rolling Rental Plan provides an easy means for all hotels to introduce Crave Digital Directory, without any capital or long term contracts. Here are the headlines:

 Our fantastic Crave in-room tablets, customized to your hotel brand, in every room.
 Low cost rolling 3-month rental plan*.
 No capital, just the rent. Normal set up fee is waived as part of launch offer.
 Cancel at any time. Upgrade to new models at any time.
Includes tablets, set-up, service and a comprehensive range of amazing features.

Example Rental Plan Pricing:

150 room US hotel is just 33 cents per room per day for 3 months.
Zero cancellation fee if you then decide it’s not for you.

How can we do this? We know that once hotels switch to Crave they don’t go back – all our clients to date have renewed their contracts and we recognize that while every hotel manager we speak to wants Crave, buying hardware or committing to long contracts makes the digital leap difficult for many hotels.

*Available for qualifying hotels only. Please inquire.

So if you’re tempted to delight your guests, make more money, and transform your hotel’s reputation, please contact Team Crave now.

Request More Info

Crave Rolling Rental Plan FAQ

What’s included in rental plan?
What’s excluded?
Anything I have to provide?
What’s required of my staff?
What about staff training?
What’s the lead-time from order?
Does my hotel qualify for the 3 month rolling rental plan offer?
What if I want to cancel? What’s the notice period?
If I do cancel, can I sign up again in the future?
Do I have to sign a new contract to extend the rental?
If I end the contract, how do I return the goods?
Can I upgrade to new models?
What’s the warranty period?
What about breakages and theft?
How do I change content after initial install?
Can we change content ourselves?
What about technical support and system reliability?
Can I integrate with my PMS/POS/Operational system/ Room Control systems?
Is the price guaranteed? For how long?
What about new features, are they free?
Can I start in just part of the hotel?
Can I put multiple tablets in suites?
Can I buy the tablets?
Won’t I pay more for rental rather than capital purchase?
What about volume discount?
Is the solution multi-lingual? Which languages are supported?

 

What’s included in rental plan?

This will be detailed in your proposal, but everything needed to get you up and running is included:

 Tablets and docks for each guest room plus receiving consoles for staff.
 Spare tablets and docks.
 Protective covers for the tablets to minimize accidental breakages.
 Shipment of hardware to your hotel.
 Set up of content with the look and feel customized to your hotel brand.
 Full range of Crave features.
 24/7 technical support through the life of the rental plan.
 Warranty for the hardware for the life of the rental plan.
 Initial training for staff along with training materials and videos.
 Software updates (remotely applied by team Crave at night without disturbing guests).
 Approved staff trained on how to change content (optional).
 Content change service by Crave team (2 hours average per month at no charge).
 Usage reports.
 License to use images from Crave’s library of images.

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What’s excluded?

The rental plan is very comprehensive and includes everything most hotels will need. Certain integrations, advanced features and additional language support are possible but are not included as standard and may have fees attached to them.

Back to Top

Anything I have to provide?

We need to connect Crave tablets to your WiFi network, and we need a power socket with permanent power to plug the dock into, ideally beside the guest bed. WiFi must be available in areas where staff receiving consoles are located.

See : WIFI requirements doc

We will need you to provide a variety of existing printed collateral, images etc. to our Customer Success team as part of the set-up.

Back to Top

What’s required of my staff?

We require a “project champion” from the hotel team to act as the main contact point for team Crave. This is often the GM or an Operational manager.

Team Crave will work closely with your project champion and marketing team to agree content structure and services to be provided to guests, and collect the necessary collateral, such as directory information, room service menus, available images, brand guidelines, TV brand and channel menu, etc.

On install day the hotel staff will need to place the tablets in each room, and remove all the paper collateral. This is a simple and quick exercise with no specialist skills required.

Please see this video.

Back to Top

 

What about staff training?

Training of staff is included as part of the rental plan. This is done remotely by the Crave Customer Success team, and we have a good range of multi-lingual supporting videos, including one for housekeeping. Training is delivered at the start and can also be topped up throughout the rental period when you have staff changes.

Back to Top

 

What’s the lead-time from order?

Once the contract has been signed and the first payment received, a Crave Project Manager from our Customer Success team is appointed. The normal project time is 6 weeks from order to install, but this can vary depending on availability of hardware, workload of our team, and your requirements.  We will communicate to you a realistic target installation date before accepting an order.

Back to Top

 

Does my hotel qualify for the 3 month rolling rental plan offer?

Our sales team can advise on this and provide a proposal. Crave wishes to make the rental plan available to all hotels worldwide, however we will begin with offering the rental plan to:

Hotels located in the US, Canada and the UK. Please inquire if your hotels are in other countries.
Hotels with at least 70 rooms. If you have 40-69 rooms we may still be able to offer the rental plan but there may be an additional modest one-off fee, and a longer contracting period.

We don’t compromise on customer service and, whilst we are growing our Customer Success team, there is a limit to the number of new hotels we can on-board at any one time. So if supply is limited, priority is given to Crave existing clients and then on a first come, first served basis (contract and initial payment required).

Back to Top

 

What if I want to cancel? What’s the notice period?

We’d be surprised and disappointed if you do, as all Crave clients have renewed their contracts to date as they fall due, and we know that guests and staff love the Crave solution.

However, the choice is yours and the rental plan can be terminated with one month’s notice prior to the end of the prevailing rental period.

Back to Top

 

If I do cancel, can I sign up again in the future?

If you do cancel after a short period of time, we’d be disappointed and will have lost money and time on the project. It’s unlikely that we would offer a further short term rolling rental plan in the future, and would most likely want a 3 year commitment.

Back to Top

 

Do I have to sign a new contract to extend the rental?

No, the contract automatically renews every 3 months if not terminated by either party.

Back to Top

 

If I end the contract, how do I return the goods?

You will need to store the packaging the tablets and docks were supplied with, so if you choose to cancel or upgrade they can be returned safely. There is a modest charge if new packaging is required.

You will be responsible for packing and returning all the rental items to Crave’s local office in good condition, and within 2 weeks of the termination of the rental plan.

Back to Top

 

Can I upgrade to new models?

Yes, a big advantage of the rental plan is that you can change your tablets to a later model as they become available. The rental fee may be at a different rate for the new model, and there is no cancellation fee for the existing tablets – they just need to be returned in good condition to Crave.

Back to Top

 

What’s the warranty period?

Crave provides a full warranty within the rental plan for as long as the units are being rented. This includes batteries, which are the most likely aspect to fail after approximately 3 years. This is another advantage of renting  compared to purchasing outright.

Once we start seeing the number of battery failures increase, typically after 3 years, we will replace  the tablets with alternative units, either new or refurbished, at no additional cost to you.

Back to Top

 

What about breakages and theft?

There will be a charge for repairing screen breakages or replacing lost/stolen units. Thefts are very rare as the tablets have no value out of the hotel, and the tablets all have a protective cover so breakages are minimized.

Currently the cost is USD $75 for a screen replacement, USD $150 for a lost/stolen tablet USD $50 for a lost/stolen dock.

You are responsible for the cost of returning the damaged goods to Crave, and we will deal with the cost of returning them to you.

Back to Top

 

How do I change content after initial install?

It’s very easy – just email details of what you need changed to support@crave-emenu.com

A support ticket is automatically produced which is assigned to a Customer Success team member to deal with. We try hard to give great support, which we know is appreciated by our clients and most changes are dealt with quickly and efficiently. Check out our customer satisfaction ratings on HotelTechReport.

The rental plan includes for on-going content changes by our team up to an average of 2 hours per month, which is enough to cover all the small changes hotels typically make. If you have major changes, for example a full re-branding, or introduce a complete new menu, then a charge of USD $95 per hour will apply.

Content changes are typically updated on the tablets overnight – this is managed by Team Crave and does not disturb guests. Any urgent content changes can be immediately updated on the tablets.  

Back to Top

 

Can we change content ourselves?

Yes you can. Authorized members of your staff (normally Marketing) can be given access and will be trained by Team Crave to make content changes. There is no additional fee.

Back to Top

 

What about technical support and system reliability?

Crave technical support is provided 24/7 as part of the rental plan with no additional fees. It can be accessed via phone or support@crave-emenu.com

The Crave platform is mature and stable and rarely has any problems. All our computer servers are backed up with secondary servers at alternative locations, so even in the event of a disaster such as major fire at our primary data center, we can recover all services within 45 minutes.

The entire system is monitored 24/7 by our Technical Support team, and if anything goes wrong we’ll probably know about it before you or your guests do. There is always a Crave developer available as a back-up to our first line support team.

The most common tech problem is due to WiFi outages at the property – in this scenario the guests can still view all the content, but if they try and place an order a suitable message is displayed that lets them know there is a temporary problem and asks them to call a hotel number for service.

We have often called hotels to inform them of a WiFi issue before they are aware, as an auto alert is raised to our Support team if a proportion of our tablets lose connectivity in a property.  

The Crave system is designed  to allow the tablets to auto-recover from virtually any situation, without the need for manual intervention. This includes power outages and WiFi outages.

Back to Top

 

Can I integrate with my PMS/POS/Operational system/ Room Control systems?

Crave is designed for stand-alone operation, and also for seamless integration with a large number of third party systems.  

Certain integrations are included as standard, such as TV/set-top boxes, restaurant booking, PMS (using Crave Scheduler function), some operational systems (Quore, HotSOS etc).

Many other integrations are supported, such as room controls, PMS full integration, POS integration etc. There will be additional fees and longer commitment lengths required for these – team Crave can advise on your specific requirements. In addition there are often integration fees also charged by the vendors of the systems that Crave integrates with.

Back to Top

 

Is the price guaranteed? For how long?

The price is guaranteed for the first 12 months, with the tablets and features you have signed up for. If you want a long term price guarantee, that can be achieved with a longer contract commitment period.

Back to Top

 

What about new features, are they free?

Crave updates its software approximately 3 times a year. Most new features and improvements are included with no extra charge. Some new advanced features will be optional with additional charges applied.

Software updates are applied remotely and silently at night by Team Crave, without disturbing the guests.

Back to Top

 

Can I start in just part of the hotel?

We recommend Crave is used throughout the hotel, however it may be possible to install in only part if the quantities are > 40 rooms. Higher rental fees per room apply for lower numbers of rooms. Team Crave can provide comparative costings for you.

Back to Top

 

Can I put multiple tablets in suites?

Yes, we have several clients that put 2 or more units in suites. Each active tablet commands a rental fee.

Back to Top

 

Can I buy the tablets?

Yes, Crave offers our tablets for sale, typically with a 3 year software and service contract and an initial set-up fee. The choice of rental or capital purchase is yours, however the advantages of the rental plan are such that we expect the majority of our clients to choose rental.

Back to Top

 

Won’t I pay more for rental rather than capital purchase?

We have priced our rental plan so that it is generally less expensive than a capital purchase, with lots of flexibility and additional benefits to clients.

This is because we have recently raised some major investment to fund the rental plan and expand globally, and our aim is to become a successful service company with recurring revenues, rather than a business that sells tablets.

Back to Top

 

What about volume discount?

There are volume discounts built into our rental plan, depending on the number of rooms you have. If you are a group with a large number of properties, we’d be happy to negotiate special terms.

Back to Top

 

Is the solution multi-lingual? Which languages are supported?

The Crave system can support most international languages, including right-to-left languages such as Arabic.

Spanish and English are included in the rental plan. Each additional language supported is $100 per month per property plus any translation required by Team Crave.

If the hotel client is unable to provide the translated content, we use specialist professional translation agencies for languages that we do not have internal staff to support, and costs are charged to the client. We do not use automatic translations, such as Google translations, for reasons of quality.

Back to Top

Rental Plan

Time to go digital with the new Crave Rolling Rental Plan!

The new Crave rolling rental plan provides an easy means for all hotels to introduce Crave Digital Directory, without any capital or long term contracts. Here are the headlines:

 Our fantastic Crave in-room tablets, customized to your hotel brand, in every room.
 Low cost rolling 3-month rental plan*.
 No capital, just the rent. Normal set up fee is waived as part of launch offer.
 Cancel at any time. Upgrade to new models at any time.
Includes tablets, set-up, service and a comprehensive range of amazing features.

Example Rental Plan Pricing:

150 room US hotel is just 33 cents per room per day for 3 months.
Zero cancellation fee if you then decide it’s not for you.

How can we do this? We know that once hotels switch to Crave they don’t go back – all our clients to date have renewed their contracts and we recognize that while every hotel manager we speak to wants Crave, buying hardware or committing to long contracts makes the digital leap difficult for many hotels.

*Available for qualifying hotels only. Please inquire.

So if you’re tempted to delight your guests, make more money, and transform your hotel’s reputation, please contact Team Crave now.

Request More Info

Crave Rolling Rental Plan FAQ

What’s included in rental plan?
What’s excluded?
Anything I have to provide?
What’s required of my staff?
What about staff training?
What’s the lead-time from order?
Does my hotel qualify for the 3 month rolling rental plan offer?
What if I want to cancel? What’s the notice period?
If I do cancel, can I sign up again in the future?
Do I have to sign a new contract to extend the rental?
If I end the contract, how do I return the goods?
Can I upgrade to new models?
What’s the warranty period?
What about breakages and theft?
How do I change content after initial install?
Can we change content ourselves?
What about technical support and system reliability?
Can I integrate with my PMS/POS/Operational system/ Room Control systems?
Is the price guaranteed? For how long?
What about new features, are they free?
Can I start in just part of the hotel?
Can I put multiple tablets in suites?
Can I buy the tablets?
Won’t I pay more for rental rather than capital purchase?
What about volume discount?
Is the solution multi-lingual? Which languages are supported?

 

What’s included in rental plan?

This will be detailed in your proposal, but everything needed to get you up and running is included:

 Tablets and docks for each guest room plus receiving consoles for staff.
 Spare tablets and docks.
 Protective covers for the tablets to minimize accidental breakages.
 Shipment of hardware to your hotel.
 Set up of content with the look and feel customized to your hotel brand.
 Full range of Crave features.
 24/7 technical support through the life of the rental plan.
 Warranty for the hardware for the life of the rental plan.
 Initial training for staff along with training materials and videos.
 Software updates (remotely applied by team Crave at night without disturbing guests).
 Approved staff trained on how to change content (optional).
 Content change service by Crave team (2 hours average per month at no charge).
 Usage reports.
 License to use images from Crave’s library of images.

Back to Top

What’s excluded?

The rental plan is very comprehensive and includes everything most hotels will need. Certain integrations, advanced features and additional language support are possible but are not included as standard and may have fees attached to them.

Back to Top

Anything I have to provide?

We need to connect Crave tablets to your WiFi network, and we need a power socket with permanent power to plug the dock into, ideally beside the guest bed. WiFi must be available in areas where staff receiving consoles are located.

See : WIFI requirements doc

We will need you to provide a variety of existing printed collateral, images etc. to our Customer Success team as part of the set-up.

Back to Top

What’s required of my staff?

We require a “project champion” from the hotel team to act as the main contact point for team Crave. This is often the GM or an Operational manager.

Team Crave will work closely with your project champion and marketing team to agree content structure and services to be provided to guests, and collect the necessary collateral, such as directory information, room service menus, available images, brand guidelines, TV brand and channel menu, etc.

On install day the hotel staff will need to place the tablets in each room, and remove all the paper collateral. This is a simple and quick exercise with no specialist skills required.

Please see this video.

Back to Top

 

What about staff training?

Training of staff is included as part of the rental plan. This is done remotely by the Crave Customer Success team, and we have a good range of multi-lingual supporting videos, including one for housekeeping. Training is delivered at the start and can also be topped up throughout the rental period when you have staff changes.

Back to Top

 

What’s the lead-time from order?

Once the contract has been signed and the first payment received, a Crave Project Manager from our Customer Success team is appointed. The normal project time is 6 weeks from order to install, but this can vary depending on availability of hardware, workload of our team, and your requirements.  We will communicate to you a realistic target installation date before accepting an order.

Back to Top

 

Does my hotel qualify for the 3 month rolling rental plan offer?

Our sales team can advise on this and provide a proposal. Crave wishes to make the rental plan available to all hotels worldwide, however we will begin with offering the rental plan to:

Hotels located in the US, Canada and the UK. Please inquire if your hotels are in other countries.
Hotels with at least 70 rooms. If you have 40-69 rooms we may still be able to offer the rental plan but there may be an additional modest one-off fee, and a longer contracting period.

We don’t compromise on customer service and, whilst we are growing our Customer Success team, there is a limit to the number of new hotels we can on-board at any one time. So if supply is limited, priority is given to Crave existing clients and then on a first come, first served basis (contract and initial payment required).

Back to Top

 

What if I want to cancel? What’s the notice period?

We’d be surprised and disappointed if you do, as all Crave clients have renewed their contracts to date as they fall due, and we know that guests and staff love the Crave solution.

However, the choice is yours and the rental plan can be terminated with one month’s notice prior to the end of the prevailing rental period.

Back to Top

 

If I do cancel, can I sign up again in the future?

If you do cancel after a short period of time, we’d be disappointed and will have lost money and time on the project. It’s unlikely that we would offer a further short term rolling rental plan in the future, and would most likely want a 3 year commitment.

Back to Top

 

Do I have to sign a new contract to extend the rental?

No, the contract automatically renews every 3 months if not terminated by either party.

Back to Top

 

If I end the contract, how do I return the goods?

You will need to store the packaging the tablets and docks were supplied with, so if you choose to cancel or upgrade they can be returned safely. There is a modest charge if new packaging is required.

You will be responsible for packing and returning all the rental items to Crave’s local office in good condition, and within 2 weeks of the termination of the rental plan.

Back to Top

 

Can I upgrade to new models?

Yes, a big advantage of the rental plan is that you can change your tablets to a later model as they become available. The rental fee may be at a different rate for the new model, and there is no cancellation fee for the existing tablets – they just need to be returned in good condition to Crave.

Back to Top

 

What’s the warranty period?

Crave provides a full warranty within the rental plan for as long as the units are being rented. This includes batteries, which are the most likely aspect to fail after approximately 3 years. This is another advantage of renting  compared to purchasing outright.

Once we start seeing the number of battery failures increase, typically after 3 years, we will replace  the tablets with alternative units, either new or refurbished, at no additional cost to you.

Back to Top

 

What about breakages and theft?

There will be a charge for repairing screen breakages or replacing lost/stolen units. Thefts are very rare as the tablets have no value out of the hotel, and the tablets all have a protective cover so breakages are minimized.

Currently the cost is USD $75 for a screen replacement, USD $150 for a lost/stolen tablet USD $50 for a lost/stolen dock.

You are responsible for the cost of returning the damaged goods to Crave, and we will deal with the cost of returning them to you.

Back to Top

 

How do I change content after initial install?

It’s very easy – just email details of what you need changed to support@crave-emenu.com

A support ticket is automatically produced which is assigned to a Customer Success team member to deal with. We try hard to give great support, which we know is appreciated by our clients and most changes are dealt with quickly and efficiently. Check out our customer satisfaction ratings on HotelTechReport.

The rental plan includes for on-going content changes by our team up to an average of 2 hours per month, which is enough to cover all the small changes hotels typically make. If you have major changes, for example a full re-branding, or introduce a complete new menu, then a charge of USD $95 per hour will apply.

Content changes are typically updated on the tablets overnight – this is managed by Team Crave and does not disturb guests. Any urgent content changes can be immediately updated on the tablets.  

Back to Top

 

Can we change content ourselves?

Yes you can. Authorized members of your staff (normally Marketing) can be given access and will be trained by Team Crave to make content changes. There is no additional fee.

Back to Top

 

What about technical support and system reliability?

Crave technical support is provided 24/7 as part of the rental plan with no additional fees. It can be accessed via phone or support@crave-emenu.com

The Crave platform is mature and stable and rarely has any problems. All our computer servers are backed up with secondary servers at alternative locations, so even in the event of a disaster such as major fire at our primary data center, we can recover all services within 45 minutes.

The entire system is monitored 24/7 by our Technical Support team, and if anything goes wrong we’ll probably know about it before you or your guests do. There is always a Crave developer available as a back-up to our first line support team.

The most common tech problem is due to WiFi outages at the property – in this scenario the guests can still view all the content, but if they try and place an order a suitable message is displayed that lets them know there is a temporary problem and asks them to call a hotel number for service.

We have often called hotels to inform them of a WiFi issue before they are aware, as an auto alert is raised to our Support team if a proportion of our tablets lose connectivity in a property.  

The Crave system is designed  to allow the tablets to auto-recover from virtually any situation, without the need for manual intervention. This includes power outages and WiFi outages.

Back to Top

 

Can I integrate with my PMS/POS/Operational system/ Room Control systems?

Crave is designed for stand-alone operation, and also for seamless integration with a large number of third party systems.  

Certain integrations are included as standard, such as TV/set-top boxes, restaurant booking, PMS (using Crave Scheduler function), some operational systems (Quore, HotSOS etc).

Many other integrations are supported, such as room controls, PMS full integration, POS integration etc. There will be additional fees and longer commitment lengths required for these – team Crave can advise on your specific requirements. In addition there are often integration fees also charged by the vendors of the systems that Crave integrates with.

Back to Top

 

Is the price guaranteed? For how long?

The price is guaranteed for the first 12 months, with the tablets and features you have signed up for. If you want a long term price guarantee, that can be achieved with a longer contract commitment period.

Back to Top

 

What about new features, are they free?

Crave updates its software approximately 3 times a year. Most new features and improvements are included with no extra charge. Some new advanced features will be optional with additional charges applied.

Software updates are applied remotely and silently at night by Team Crave, without disturbing the guests.

Back to Top

 

Can I start in just part of the hotel?

We recommend Crave is used throughout the hotel, however it may be possible to install in only part if the quantities are > 40 rooms. Higher rental fees per room apply for lower numbers of rooms. Team Crave can provide comparative costings for you.

Back to Top

 

Can I put multiple tablets in suites?

Yes, we have several clients that put 2 or more units in suites. Each active tablet commands a rental fee.

Back to Top

 

Can I buy the tablets?

Yes, Crave offers our tablets for sale, typically with a 3 year software and service contract and an initial set-up fee. The choice of rental or capital purchase is yours, however the advantages of the rental plan are such that we expect the majority of our clients to choose rental.

Back to Top

 

Won’t I pay more for rental rather than capital purchase?

We have priced our rental plan so that it is generally less expensive than a capital purchase, with lots of flexibility and additional benefits to clients.

This is because we have recently raised some major investment to fund the rental plan and expand globally, and our aim is to become a successful service company with recurring revenues, rather than a business that sells tablets.

Back to Top

 

What about volume discount?

There are volume discounts built into our rental plan, depending on the number of rooms you have. If you are a group with a large number of properties, we’d be happy to negotiate special terms.

Back to Top

 

Is the solution multi-lingual? Which languages are supported?

The Crave system can support most international languages, including right-to-left languages such as Arabic.

Spanish and English are included in the rental plan. Each additional language supported is $100 per month per property plus any translation required by Team Crave.

If the hotel client is unable to provide the translated content, we use specialist professional translation agencies for languages that we do not have internal staff to support, and costs are charged to the client. We do not use automatic translations, such as Google translations, for reasons of quality.

Back to Top