As uncertainty around COVID-19 continues to grow globally, the impact on travel, tourism and the hospitality industry is undeniable. So, how can hotels respond to the current coronavirus situation? Here are 3 tips for hotels where our hotel technology might be of some help.
Clear Communication with Guests is Key
You’ll already be taking preventive measures like regular cleaning in public areas, offering hand sanitizer at the lobby and antibacterial soap in-rooms, but technology can also be utilized to provide additional reassurance for guests.
The Crave in-room tablet homescreen can be used to communicate up-to-date, ongoing and accurate information on any interruptions to your services.
Did you know? You can also link to videos in YouTube or Vimeo from the homescreen. If you have an enhanced cleaning routine video that you’d like to share with guests, contact email@example.com and we’d be happy to help.
Timely Messages for Service Updates
If you have an urgent update or change to regular procedures use the Push Messaging feature to send immediate information to guests. Let them know any changes to your cleaning routine or services that may impact their stay and provide announcements as the COVID-19 situation develops.
The Push Message appears as a pop up on the in-room tablet homescreen so you can be sure guests will see and acknowledge the information.
Check In-Room Tablets are being Properly Cleaned
We know you’ll be taking additional steps to prevent the spread of COVID-19 and lowering the risk involved for staff and guests. Here’s a reminder of how to clean the in-room tablets, don’t forget to wipe around and under the docking stations too.
Now’s the time to show guests how you’re proactively managing your hotel and communication is key.
Our 24/7 support line is open as usual so customers can contact us via firstname.lastname@example.org if they have any problems.
The Center for Disease Control and the World Health Organization are the primary sources of reliable information on this topic. The Environmental Protection Agency has also put together a list of cleaning supplies approved for use against the virus.