LEED-certified Hotel Indigo® San Diego Gaslamp Quarter is the first to benefit from this joint technology that optimizes response times to guests’ requests for personalized service
LAS VEGAS AND FRANKLIN, TENN. – FEB. 5, 2019. What happens when two of hospitality’s top-rated technologies align? It raises the bar on service delivery and sets new industry standards for guest engagement. Today, the world leading developer of cloud-based digital guest service solutions for hotels Crave Interactive and housekeeping/engineering management software provider Quore are announcing an integration partnership that is taking guest engagement and service request optimization to new heights. In addition to using Crave’s award-winning in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices. Requests are then routed in real time to Quore, improving response times and ensuring more efficient service delivery. Crave Guestroom Tablets and Quore Housekeeping Software were both named “2019 Top-Rated Technologies” by HotelTechReport last month – each for a second consecutive year.
The LEED-certified Hotel Indigo San Diego Gaslamp Quarter, an IHG® Hotel located at 509 9th Ave., is the first hotel to install Crave digital guest directories with integration to Quore. This all-in-one solution will process guest requests quicker and with less friction. By giving guests more control over their stay experiences, the Hotel Indigo San Diego Gaslamp Quarter is ensuring enjoyable and memorable stays.
“We are delighted to place seamless and unique experiences directly into the hands of our guests with Crave’s guestroom tablets backed by Quore’s powerful housekeeping and maintenance tools,” said Hotel Indigo General Manager Tony Lovoy. “We are processing guest requests faster and more efficiently than ever before. This is a great way to optimize our staff, and our guests love it.”
Crave in-room tablets are revolutionizing the way hotels operate. From digital directories and room service options to guest messaging and detailed local travel guides, Crave’s platform offers endless possibilities. There is no better device for delivering digital content to hotel guests in the comfort of their rooms. Quore improves communications between guests and staff by streamlining housekeeping, guest relations, engineering, and every other aspect of running a hotel. With smarter teams and happier guests, everybody wins.
“Crave’s mission is to provide the best-in-class experience to our clients,” said Tim Butterworth, Crave chief commercial officer. “So partnering with Quore was an obvious choice to offer a seamless total guest experience to our clients. We look forward to long and productive partnership.”
Scott Schaedle, Quore CEO and founder, concurred with Butterworth: “This collaboration allows for more consistent and efficient guest service and provides value to hotel staff by streamlining operations through integration.”
Quore is an award-winning provider of workforce communication and engineering/housekeeping management technologies that enable hotels to efficiently run their day-to-day operations and improve the guest experience. With software used by more than half of the top 100 highest-earning hotel management companies in the U.S., Quore is the first solution ever to combine state-of-the-art technology and intuitive design to allow hotels of any size to manage all aspects of the guest experience. Quore supports some of the industry’s largest brands, including IHG, Marriott, Holiday Inn, and Best Western, to track work orders, execute preventive maintenance, manage guest requests, improve complaint responsiveness, and create world-class proficiencies in housekeeping. Founded in 2013 by Scott Schaedle, Quore Systems is privately owned and located in Franklin, Tennessee.
Quore Media Contact
Gregg Hopkins & Associates
About Hotel Indigo® San Diego Gaslamp
Hotel Indigo® San Diego Gaslamp is located in the heart of downtown San Diego and just 4 blocks from the historic Gaslamp Quarter. The area has established itself as the playground of hip, eclectic people and an elite city destination for visitors and San Diego residents. The hotel is well known for its warm hospitality and inspired service and is also enthusiastically pet friendly.